Privacy Policy
Effective Date: October 2025
1. Introduction
TrueNorth Group (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (www.truenorthgroup.ai) or engage with our services.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
- Personal Information: Name, email address, phone number, company name, job title, and country.
- Technical Data: IP address, browser type, operating system, device information, and usage data via analytics tools (e.g., Google Analytics).
- Service Data: Information provided when you contact us, request a proposal, or engage with our consulting, cloud, or data services.
3. How We Use Your Information
We use collected information to:
- Provide, operate, and improve our services.
- Respond to inquiries, requests, and support needs.
- Communicate company news, updates, and marketing information (where consented).
- Analyze website usage and optimize user experience.
- Comply with applicable legal and regulatory requirements.
4. Legal Basis for Processing (GDPR Compliance)
If you are based in the EU or UK, we rely on one or more of the following legal bases:
- Consent (where you have opted in).
- Contractual necessity (when providing services).
- Legitimate interests (to improve our offerings or communicate with clients).
- Legal obligation (to comply with applicable law).
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Sharing of Information
We do not sell your data. We may share limited information with:
- Trusted service providers (e.g., cloud hosting, analytics, email platforms) under confidentiality agreements.
- Affiliated entities within the TrueNorth Group network for service delivery.
- Regulators or authorities when legally required.
7. Data Transfers
Your data may be stored or processed in multiple countries, including South Africa and the United States. We take appropriate safeguards to ensure that data transfers comply with applicable data protection laws, including standard contractual clauses and secure hosting environments.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and obtain a copy of your personal data.
- Request correction, deletion, or restriction of processing.
- Object to data processing or withdraw consent.
- Lodge a complaint with a relevant data protection authority.
To exercise your rights, please contact us at info@truenorthgroup.ai
9. Data Security
We implement appropriate technical and organizational measures to protect your data against loss, misuse, unauthorized access, alteration, or disclosure.
10. Cookies
Our website uses cookies to enhance user experience and analyze site performance. You can manage cookie preferences through your browser settings.
11. Updates to This Policy
We may update this Privacy Policy periodically. The revised version will be effective when posted on our website.
12. Contact Us
For questions or concerns about this Privacy Policy or our data practices, contact us at info@truenorthgroup.ai